Refund Policy
Updated · 2026.08.28 · Revision 2.0
1. Summary
Vornin is a subscription SaaS. You can cancel any time and you will not be charged again. Refunds are handled by Paddle, our Merchant of Record, under Paddle's Refund Policy and Buyer Terms.
2. Free plan
The Free plan is free. There is nothing to refund.
3. Monthly subscriptions
Monthly plans renew every 30 days. Cancel any time from your billing settings or by emailing billing@vornin.com. Cancellation takes effect at the end of your current billing period.
4. Annual subscriptions
Annual plans are paid 12 months in advance at a 20% discount versus monthly. Cancellation takes effect at the end of your current 12-month period.
Annual plans renew automatically unless cancelled before the renewal date. We send a renewal reminder by email at least 14 days before charge.
5. Changes to your plan
Upgrades take effect immediately and are prorated against your current billing cycle. Downgrades take effect at the next renewal. Changes to your target count behave the same way (see pricing).
6. Refunds
Refund requests are handled by Paddle under Paddle's Refund Policy. Email billing@vornin.com and we will raise it with Paddle on your behalf, or contact Paddle directly at help@paddle.com.
If you are a consumer in the EU, EEA or UK, you have a statutory 14-day right of withdrawal from the date of your transaction, as set out in Paddle's Buyer Terms.
Businesses registered for VAT, GST or a similar sales tax in the country of purchase may request a refund of that tax from Paddle within 60 days of the transaction.
7. How to request a refund
Email billing@vornin.com from the address on the account. Include the invoice number or the last four digits of the payment method. We respond within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or card issuer.
8. Payment processor
Payments are processed by Paddle.com Market Limited, our Merchant of Record. Paddle handles billing, tax collection, and the payment method on our behalf. Refunds we approve are issued via Paddle to your original payment method. Paddle is listed on our sub-processors page.
9. Chargebacks
If you believe a charge is in error, contact us or Paddle first — this usually resolves faster than a chargeback. If we or Paddle reasonably believe a chargeback constitutes fraud or abuse of payment protection mechanisms, access to the Service may be suspended while it is investigated.
10. Taxes
Where VAT or sales tax was charged on the original transaction, refunds are issued inclusive of tax. Paddle reflects the refunded tax on the credit invoice.
11. Changes to this policy
We may update this policy from time to time. The "Updated" date at the top of this page reflects the latest revision. Material changes will be announced by email to active subscribers at least 30 days before they take effect.
12. Contact
Billing questions: billing@vornin.com. Legal questions: legal@vornin.com.